Visit the official Kindle Facebook pageįirst of all, you can seek professional help through the official Kindle Digital Services and Device Support page (opens in new tab).Visit the official Kindle Digital Services and Support page.If you have tried all the steps above and to no avail, there are two more options to help you get your Kindle back to working order: It's worth noting though that your WiFi connection and any parental controls you had set up will need to be entered again.Īs a side note, restoring factory settings is also a handy trick to remember if you decide to sell your Kindle or give it away to someone. Look for the three vertical dots in the top-right of your homepage if you are unsure, as these should link directly to your settings.īe warned: a factory reset does remove all the content from your device, but you will be able to re-download your apps, free eBooks, and your best eBook titles from the Cloud, or directly from your Amazon library. These steps may vary, depending on which model of Kindle or tablet you are using. From there take the option to RESET DEVICE. If your Kindle battery is fully functional and fully charged, and the device is still freezing up despite a soft reset, then it may be worth wiping the slate clean by restoring your eReader to its factory settings.įrom the home screen of your Kindle select MENU, then SETTINGS. The soft reset won’t wipe any of your data or mess up your settings, so it’s perfectly safe to do as often as you need. In the same way that it is important to fully shut down your desktop computer or laptop regularly-rather than leaving them in perpetual sleep mode-it is vital that you allow your Kindle a chance for a refresh every now and then. Don’t worry if the screen flashes during the process. After a few seconds, your Kindle should reboot.Continue to hold down for a count of 40, then release.
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